We're here. Let's get this sorted out.

Filing a claim is stressful. Our job is to make sure you know exactly what to do and that we are right there with you while you do it.

Start here.

Step 1 — Call Our Office

Your first call should be to us. We will walk you through the process, help you understand your coverage, and make sure your claim is handled correctly from the start.

Step 2 — If You Need Immediate Emergency Services

If the situation requires immediate action before you can reach us, contact Advanced Restoration directly. They are available 24 hours a day, 7 days a week and have been a trusted Regan Agency partner for many years.

Step 3 — If You Cannot Reach Us

If you are unable to reach our office, you can file a claim directly on your insurance carrier’s website. Your policy documents include the carrier’s contact information and claims portal. If you are unsure where to find this, call our main number and follow the instructions on the voicemail.

Emergency restoration resources.

If your property has sustained damage that requires immediate remediation, including water damage, fire damage, board-up services, or structural stabilization, the following companies are available to respond quickly. Each has worked with Regan Agency clients and is experienced handling insurance-related restoration work.

Company	Phone	Notes
Advanced Restoration	1-800-693-6263	Primary partner. Available 24/7.
SERVPRO Ozone Park	631-235-6650	Local SERVPRO franchise.
SERVPRO National	1-800-SERVPRO	National line.
Belfor Restoration	1-800-856-3333	National restoration company.
Milro Restoration	516-379-6100	Local Long Island.
Restoration Specialists	516-333-0088	Local Long Island.

What happens after you file.

Claims can feel overwhelming, especially when you are not sure what comes next. Here is what the process typically looks like.

01 / Your claim is received by your carrier

Once filed, your carrier acknowledges receipt and assigns a claims representative to your case. We can help you confirm this has happened.

02 / An adjuster is assigned

The carrier will assign an adjuster to evaluate the loss. We recommend having documentation ready: photos, receipts, incident reports, and any relevant communications.

03 / We stay involved

At Regan Agency, we do not hand you off to the carrier and disappear. We stay engaged throughout the process to make sure your claim is moving forward and that you are being treated fairly.

04 / Resolution

Once the claim is settled, we will follow up to make sure the outcome reflects your coverage and that any necessary adjustments to your policy are made going forward.

Cemetery and crematory clients: your claims are handled differently.

MemorialPro claims are handled by Brownyard Claims Management, one of the only fully in-house claims services within a program administrator. That means no third-party delays and no runaround. BCM has operated as an independent in-house facility for over 25 years and acts immediately upon the filing of a claim. Contact Brennan Regan directly if you have a cemetery or crematory claim.

Not sure what to do next?

Brennan P. Regan, Vice President